Refund Policy Overview
At ProPlayX, we strive to provide the best service experience for our users. This Refund Policy outlines the terms and conditions under which refunds may be processed for bookings, events, and other services offered through our platform.
By using our services, you agree to the terms outlined in this policy. We reserve the right to modify this policy at any time, and any changes will be effective immediately upon posting on our website.
Court Booking Refunds
Cancellation by User: If you cancel a court booking, refund eligibility depends on the cancellation timing:
- Cancellation 48 hours or more before the booking time: Full refund (minus processing fees, if applicable)
- Cancellation 24-48 hours before the booking time: 50% refund
- Cancellation less than 24 hours before the booking time: No refund
Cancellation by Venue: If a venue cancels your booking due to their unavailability, maintenance, or other reasons, you will receive a full refund or the option to reschedule at no additional cost.
No-Show Policy: If you fail to show up for your booking without prior cancellation, no refund will be provided.
Event Registration Refunds
Event Cancellation: If an event is cancelled by ProPlayX or the event organizer, registered participants will receive a full refund within 7-10 business days.
Participant Cancellation: Refund eligibility for participant-initiated cancellations varies by event type and is specified at the time of registration.
Refund Timeline: Event refunds are typically processed within 7-14 business days after the cancellation request is approved.
Partial Refunds: Some events may have non-refundable components (such as equipment rental or special services). These will be clearly indicated during registration.
Refund Processing
All refund requests must be submitted through your ProPlayX account or by contacting our customer support team. Refunds will be processed to the original payment method used for the transaction.
Processing Time: Refunds typically take 7-14 business days to reflect in your account, depending on your payment provider and bank processing times.
Processing Fees: Some transactions may be subject to processing fees that are non-refundable. These fees, if applicable, will be clearly disclosed at the time of booking.
Special Circumstances
In cases of medical emergencies, natural disasters, or other force majeure events, ProPlayX may offer refunds or rescheduling options at our discretion, even if the standard cancellation policy would not normally apply.
Dispute Resolution
If you are not satisfied with a refund decision, please contact our customer support team. We will review your case and work with you to reach a fair resolution.
Contact Information
For refund requests or questions about this policy, please contact us at:
- Email: contact@proplayx.in
- Phone: +91 7400014111
- Address: 406, Aaradhya Primus building,
Behind Thakur Mall Western express Highway,
Dahisar East, Mumbai
Last updated: October 2025